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10 steps to turn LinkedIn into a small business marketing dream
Andrew Stubbs • Apr 01, 2019

If someone gave you the opportunity to attend a meeting where thousands of your prospects were also present, you'd be silly not to take them up on the offer…right? 

This opportunity might be staring you in the face.

LinkedIn is the world's largest database of professionals; hundreds of millions of professionals waiting there, ready to be connected with and engaged. 

It really is a small business marketing dream. If you get it right. 

The problem is that most small business owners are not using LinkedIn properly. Either they are targeting the wrong people; interacting with connections in the wrong ways; or they are simply inactive and expecting leads to come to them. 

If you want to turn LinkedIn into a lead generation machine - and never cold call again - follow these 10 basic guidelines and watch your results start to improve… 

  1. Talk to your target audience  

Your profile should not read like a CV. It should speak directly to the wants and needs of your target audience - and demonstrate what you do to help solve their problems.

Really, nobody is interested in job titles, positions, or years of experience. You connect with people by explaining how you can improve their lives or solve their problems. 

  1. Get the visuals right on your profile  

On social media, a picture really does paint a thousand words. LinkedIn is no exception. 

It's firstly important to get a high-quality photo uploaded: you should look professional but approachable - smile! A poor quality photo that looks like a cheap passport photo with you standing against a plain wall is unlikely to make a good first impression. Invest in some professional photography for you and your team. 

Secondly, your background image. Don't waste this valuable space with a picture of your pet dog! Use it to instantly communicate to your audience what you do. Consider getting a customised image made that includes your main keywords. Again, invest in professionals here. Hire a designer to create your background image. 

  1. Get found !  

Did I just mention keywords? Consider that LinkedIn is a massive database and search engine. Including your main keywords in your headline, summary, and experience section will help you get found when your prospects search through LinkedIn. 

In the headline section of your profile, keywords are weighted, so it's especially important to use them here. 

  1. Connect with prospects not peers  

One big mistake that business owners make is to connect with too many industry peers. It can take up far too much time discussing industry matters - for little benefit. 

It's far better to use LinkedIn to build up a community of prospects. They are out there; you need to locate them and connect with them. Then you can start building a large network of potential leads. 

  1. Send personalised connection requests  

Very little meaningful communication on LinkedIn can be automated. Yes, you can design some basic templates for connection requests (with standard greetings and sign offs) but make sure the bulk of your interactions are personalised.

LinkedIn is about building relationships. You can only do that by getting personal. Templated messages are easy to spot and they break rapport from the get-go. 

  1. Be interested in your prospects  

Rather than telling them all about you, how about you give your prospects an opportunity to tell you about themselves? This will be far more productive in terms of uncovering problems and opportunities. 

Remember - people love to talk about themselves. Let them do this and you will soon form closer relationships. 

Your presence on LinkedIn should be focused on building the relationships that make up your community. 

  1. Engage : Like, comment, share, suggest & endorse  

There are many ways to engage with your community: liking their posts, commenting on posts, sharing content, suggesting solutions, endorsing them for skills… 

All this shows interest in your community. And, with your face appearing in their LinkedIn feeds regularly, you start to become more familiar to your connections. 

  1. Get really active  

The big difference between those who claim they never get much out of LinkedIn and those who are killing it is activity. 

Don't expect results by logging in once a week and responding to messages. You need to be proactive. 

Set aside time (45 minutes at least) each day to connect with new people, engage with them, and identify any opportunities for taking things further. 

  1. Mix up your content  

Text, images, video: your status updates offer several ways of communicating with your prospects. 

Video is now more important than ever - but it's not just the format of content that matters. It's also the mix of topics. 

Try to blend personal experiences, stories and philosophies with professional posts about results you have achieved and answering FAQs. 

  1. Take the relationship off LinkedIn to sell

It's surprising how many business owners are confused by this final tip. LinkedIn is not a sales tool - it's a marketing tool. 

It's a superb platform for finding, connecting with, and engaging with prospects. This generates leads and opportunities. But converting these opportunities into sales needs to be done in the traditional way: offline. 

The above ten tips will help you improve your individual profile and focus your activities. This is more important than your business page. People do business with people and, as a small business owner, this should be the focus of your time on LinkedIn.  

Use LinkedIn to connect with a network, build a community of prospects, and to engage meaningfully with them. This way, you will naturally demonstrate your expertise and produce a long-term flow of leads to your business.

Why Your Business Needs to Invoice Using the New Peppol Network

By Andrew Stubbs • 05 Jun, 2022
Here's some good news if your business sends invoices to business or government customers. Peppol* is on its way. (That's Peppol, not Peppa .) Ever had this conversation in your business? You or one of your team: "Hello, I'm calling to follow up the invoice we emailed to you last month. It hasn't been paid yet." Customer: "Really? We didn't receive that invoice?" In addition to the time and expense of following up, the cash flow delays create stress for you and they hurt your business. Thankfully, the adoption of Peppol will solve this problem. What is Peppol? Peppol is an obscure acronym for Pan-European Public Procurement On-Line. What's more important than what it stands for, is what it enables. Peppol is an international 'eProcurement' framework for the electronic exchange of information. It creates a standard approach for governments and businesses to structure and exchange information such as invoices and other documents. What Peppol means for you and your business Peppol makes electronic ordering, invoicing and shipping between governments and private companies faster, simpler and more secure. This means your business will get paid faster when dealing with government and larger businesses. In 2019, Australia and New Zealand adopted this platform for e-invoicing which, when implemented, will make 'we never received your invoice' issues virtually impossible. The new e-invoicing system is more secure than email and provides many other benefits. Which countries are adopting Peppol? There are currently 40 OpenPeppol member countries: 32 countries in Europe plus Australia, New Zealand, USA, Canada, China, Japan, Mexico and Singapore. Each country has a Peppol authority. For example, in Australia that's the Australian Tax Office (ATO). Is Peppol already in use? Yes it is. For example, the SuperStream system in Australia-which many businesses are currently using to automate the payment of employee superannuation contributions-is based on the Peppol protocol. How does e-invoicing work? The system connects the accounting systems of all businesses and government departments via the secure Peppol network.  Suppliers generate sales invoices in their accounting systems which are sent to Peppol.

Company Director? Why You Need to Apply for Your DIN

By Andrew Stubbs • 04 May, 2022
If you're a director of an Australian company-or you plan to be-take 5 minutes now to read this article. All existing directors (and intending directors) of Australian companies need to be aware that the Australian Government has announced the introduction of a new mandatory Director Identification Number (DIN) system. (You'll notice the term director ID is also used for DIN.) This system is the initial step in the Modernising Business Registry (MBR) Program which has been established under the Treasury Laws Amendment Act which was legislated by the Australian Government in 2020. More information on the MBR program can be found here . What is the DIN system trying to achieve? The DIN aims to provide accountability and traceability of a director's relationships over time, across all companies and will provide information on a director's involvement in what may be repeated unlawful activity, including illegal phoenix activity. It should also solve the problem of false or fraudulent director identities. What are the key features? It is mandatory for all directors, foreign directors and alternate directors of Australian companies to hold a DIN. The DIN is a unique 15 digit number. The first 3 digits will be 036 which is the identifier for Australia. The last digit is a check digit to help with accuracy when quoting your DIN. Like your tax file number, you will only be issued with one DIN which you will hold for life - even if you cease acting as a director for any period. To obtain a DIN, you will need to prove your identity so you will not be able to hold multiple DINs. Other office holders (e.g. company secretaries) are not required to register. The director is responsible for updating the DIN records for any changes in personal information within 7 days of the change. The director must apply personally. The process cannot be completed by your accountant, lawyer, spouse or executive assistant. There are significant penalties for non-compliance. How do you apply for a DIN? Directors have 3 options for applying. You can apply online from 1 November 2021. To use this method, you must first establish your identity via myGovID (an app you download on your smart device which is different from myGov). Once set up, your myGovID will make accessing a wide range of government services easier. (It's not just for your DIN application). For information on how to set up a myGovID please go to https://www.mygovid.gov.au/set-up During the DIN application process, you will need additional information such as your tax file number (TFN) and your residential address as per ATO records. It would also be advisable to have other personal details such as bank account details, medicare card or a recent income tax assessment available in case these are required. You can also apply by phone ( 13 62 50 ). During the call, the operator will ask for the identity documents you would have used to obtain your myGovID (passport and driver licence) as well as the additional information listed above. These details will be confirmed with the records held on existing government databases and, assuming the details agree, your DIN will be issued. Or you can apply by mail, but this is not recommended because the process for doing this seems vague ("Write to us") which means you can probably expect a lengthy process of certifying documents and coping with the vagaries of the postal system. One of the other two methods would be a better choice. When will you need to apply for a DIN? Transitional arrangements will allow directors to become familiar with the new requirement. When you need to have a director ID will depend on when you were appointed as a director.

7 Best Practices for Setting Your Small Business on the Success Track

By Andrew Stubbs • 07 Apr, 2022
If you're a small business owner, you're always on the lookout for better ways to go about routine tasks to boost growth and underpin reliability. So, yes, you have the will; now, what are the ways? What are those consistent routines you can instill that will have the most benefits? This article looks at the top 6 things you can do to help your business thrive. We're going to cover finances, goals, marketing, technology and you ! So, let's take a look… 1. Your finances are a scorecard … and a predictor Boil it all down and dollars in the bank are the report card on the health of your business operations. Surprising then that so many people don't really pay much attention to how much they've earned, nor how much they're likely to earn. As much as it might feel like a chore, reviewing your sales and financial projections and then using them to ascertain if you need business financing is a discipline worth cultivating . If you suspect that your cash flow is precarious, you should be checking out your options today. First metric to check: your credit score. If it is too low, you need to take steps to shore it up. Next, check in with your bank or finance broker about what loans are available. 2. Goal setting, goal achieving, goal celebrating So, if you're using current and future dollars in the bank to keep score, the next thing is to do something about it. This is where goal setting comes in. If thoughtfully set and persistently pursued, goals help you orientate your willpower and your energy at each moment of the business day. This is the hidden power of goals: giving you a good sense of direction and a way to channel your instincts towards wise objectives. Constantly checking in with your goals makes them a benchmarking tool to keep your business pointed in the right direction. Yes, just having goals helps. Actually achieving a goal helps too, of course! 3. Increasing the impact of your marketing Marketing is not magic. It is not a mystery. It is not an art. However, many less-than-reputable marketers will try to claim that it is. They do so to gain wiggle room to pad their invoices and cover up their lack of skill. What this means is that it is easy to waste money on ineffective marketing. The good news is that there are many low-budget marketing strategies that actually work to help grow your brand and reputation. Scout around on the internet and choose one or two new tactics. Deploy them and test them. If they work, double down. If they don't, try something else. If you can't tell if they're working, also try something else. Social media is the obvious starting place for these low-stakes experiments and the old classics of LinkedIn, Facebook and Twitter are where to trial them. 4. Bringing your business up to date technologically The ability of modern productivity and project-management tools to give small players the same capabilities as the big boys simply cannot be ignored. Harness them properly and they'll let your small businesses operate with the same productivity as the titans of your sector. And, if your business is in the services sector, the increased controls that business technologies can yield also lets you be highly agile - that's something the big boys can't do. So, ask yourself: are you taking full advantage of what's out there? Don't worry, the answer to this question is always 'no' - the field is simply moving too fast for anyone to be able to take full advantage. However, if you have a realistic view of your needs, then you have a yardstick to help assess all the solutions out there. When you know what you need the technology to do, then you can wisely choose what hardware, software, platforms and techniques to introduce. 5. SEO has changed and it is going to change again Google - indeed all platforms offering broad search functions, from Youtube to Facebook - are constantly altering and optimising their algorithms. This, in turn, means SEO practice must constantly evolve to keep pace. So, if your SEO approach hasn't been overhauled in a few years, the time has come to give it some attention. Do a review of best practice and score how you cater to SEO in your online presences. Yet, because the underlying concept of SEO has not changed, the corrective actions you need to take may not be major. Then again, they might be! It is better to know unpleasant news sooner than outright bad news later. 6. Download the right new apps The remote work trend has gone mega and this means mobile productivity apps are very much of-the-moment. See, you can get a surprising amount done with just your phone and tablet. And apps are how it all happens … plus connectivity and a full battery, of course! Usually, apps are best for keeping an eye on things, boosting effectiveness on the "busy" tasks and enabling you to give your stamp of approval to work that needs your say-so to progress. In general, these are not value-adding tasks, just the value-neutral tasks that get in the way of the value-adding tasks. Now, there is no end of apps out there. So, as always, don't bother looking until you have some idea of what you need. 7. You are the ultimate business tool Health is the single most important aspect to consider for anyone running a business. It's the non-negotiable factor that governs everything else you are capable of. To adapt a quote from Arnold Schwarzenegger, being fit and healthy is "a status symbol. It reflects you worked hard for it; no money can buy it. You cannot borrow it, you cannot inherit it, you cannot steal it". This means that you must get enough sleep every night (most people need 7 hours or more). This means a healthy diet must become your preferred way of eating. This means that you should exercise every single day (except when sick). This means you must give your mind a rest too . Meditation isn't some mystic monkish thing, it's simply the practice of letting your thoughts come and go while you - the observer - stay peaceful and undisturbed by them. Think of it like this, meditating is mediating your mind. Take stock, choose wisely, make small steps in the right direction In this article, we've talked about some improvements you can make to what you're already doing. You don't have to do all of these at once. Start with the one that seems easiest and then stick with it to see if it works. Remember, it's not always about big changes. Often, you can make major improvements in outcome by making small changes to input. Doing the little things better. So take stock, choose wisely and be sure to make those small steps in the right direction for success today, tomorrow and the next day.
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